100 % Money Back Guarantee
We want you to be totally satisfied with our services, so we are pleased to offer you 100% money back guarantee in case you are not delighted with your tour.
Standard Cancellation Policy
Force Majeure – Full Refund for the trip up to $500. If the trip costs more than $500: the paid amount – non recoverable costs such us hotel reservations; car rentals, tickets, etc.
- 20 days or more – No cancellation fee. Refund the full amount minus non recoverable costs such us hotel reservations; car rentals, tickets, etc.
- 19-5 days - 20 % cancelation fee. If paid the full amount refund the 80%. If paid deposit refund the amount that exceeds the 20% of the trip
- If less than 5 days – 80% cancelation fee
The 1 day cancellation policy:
- Can cancel at any point before 1 day from the tour and get a full refund. Pays extra 20% of the tour upfront which is nonrefundable. If the tourist cancels the tour at least 24 hours before the tour gets all the money but the 20%. If the tour is not cancelled the 20% turns into a coupon and can be used for all the tours in Localz. The coupon is valid for 3 years and cannot be refunded or turned into a cash.
- If cancelled in less than 24 hours from the beginning of the tour the standard cancelation policy applies.
Tour Guide Cancellation
If the tour is cancelled by the tour guide, the tourist is offered the following options:
- Reschedule the tour with the same tour guide
- Select another tour guide (the difference of the price would be paid by Localz)
- Agree to go on a tour with our Local tour guide
- Request a Full Refund
- Credit the money toward an alternative tour